Return Policy
At Simpleandsoul, we want you to feel confident and satisfied with every purchase. If for any reason you are not completely satisfied with your order, we offer a 14-day return policy to ensure a smooth and fair shopping experience.
Return Eligibility
Customers may request a return within 14 days of receiving the item. To be eligible for a return, the item must meet the following conditions:
The product must be unused, unworn, and in its original condition. All original packaging, tags, and accessories must be included. Items that show signs of use, customer-caused damage, or missing parts may not be eligible for a return.
Please note that returns that do not meet these conditions may be refused.
Return Request Process
If you wish to return an item, please get in touch with our customer support team within 14 days of receiving your order. When submitting your return request, please provide the following information:
Your order number, the item(s) you would like to return, and the reason for the return. Providing clear information helps us process your request more efficiently.
Once your return request is reviewed and approved, we will provide further instructions for returning the item.
Return Shipping
After receiving return approval, customers should carefully package the item and ship it back as instructed by our support team. We recommend using a shipping service that provides tracking information to ensure the return is delivered safely.
Please ensure that the returned package is securely packed to prevent damage during transportation.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval of your refund. If the return is approved, the refund will be processed to the original payment method, currently PayPal.
Refund processing times may vary by payment provider, but most refunds are completed within several business days of the return being approved.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please get in touch with us as soon as possible after receiving your order. We may request photos of the item to evaluate the issue and provide a suitable solution.
Our goal is to resolve such issues quickly and ensure that customers receive the correct product in good condition.
Non-Returnable Situations
Certain situations may not qualify for returns, including items that have been used, items returned after the 14-day return period, or products that have been damaged due to improper handling after delivery.
Contact Us
If you have any questions about our Return Policy or need assistance with a return request, please get in touch with our customer support team. We are always happy to assist and ensure that your experience with Simpleandsoul remains positive and reliable.