Shipping Policy

At Simpleandsoul, we are committed to delivering your orders safely and efficiently. We currently ship to multiple international regions, including Asia, Oceania, Europe, and North America. Delivery times may vary depending on the destination and the shipping carrier handling the package.
All orders are processed and shipped after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation and tracking information when available.

Asia

Orders shipped to countries and regions in Asia are typically handled by international logistics partners such as YunExpress and 4PX, as well as local postal services in the destination country.
The estimated delivery time is generally 6–12 business days after the order ships. Delivery times may vary slightly depending on customs processing and local delivery conditions.

Oceania

For customers in Oceania, including Australia and New Zealand, shipments are usually delivered via YunExpress, 4PX, Australia Post, or other local delivery partners.
The estimated delivery time for this region is typically 7–15 business days after shipment. Actual delivery time may vary depending on the destination city and local logistics operations.

Europe

Orders delivered to European countries are commonly handled by YunExpress, 4PX, DHL eCommerce, or local postal services once the package reaches the destination country.
The estimated delivery time to Europe is usually 7–15 business days after the order ships. Customs clearance or local delivery schedules may occasionally affect delivery times.

North America

For customers in North America, including the United States and Canada, packages are typically shipped via YunExpress, 4PX, USPS, or other local courier services after arriving in the destination country.
The estimated delivery time for North America is generally 7–12 business days following shipment. Delivery may vary slightly depending on regional logistics conditions.

Order Processing

Orders are typically processed within 1–3 business days after payment has been completed. During peak seasons, holidays, or high order volumes, processing times may be slightly extended.

Delivery Information

Please ensure that your shipping address is accurate and complete when placing an order. Incorrect or incomplete address information may lead to delivery delays.
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to customs inspections, weather conditions, or other factors beyond our control.

If you have any questions about your shipment or need assistance tracking your order, please get in touch with our customer support team. We will be happy to assist you.